For those who are patients of Dr. Mozayeni, Founder & Surgeon of Providence Eye & Laser Specialists in Charlotte, NC, this announcement will come as no surprise. The organization Best Doctors®, who recognizes the top 5% of physicians in the country after extensive peer review surveys, asked Dr. Mozayeni to guest blog about how to provide superior patient care. Dr. Mozayeni’s answer: communicate, communicate, communicate. Performing LASIK eye surgery since 1995, Dr. Mozayeni has provided improved vision and most importantly, met the expectations of tens of thousand of patients. He attributes his excellent reputation and happy patients to the way that he communicates with them.
From patients to doctors to the general public, Dr. Mozayeni’s guest blog offers an insightful read to the vital role quality communication plays in patient interaction.
When you buy a house, they say location, location, location. When it comes to patient care, I say communicate, communicate, communicate. And to be clear, I mean two-way communication.
I spent nearly a decade studying to be a physician and, more specifically, a cornea-trained Ophthalmologist. But in all those classes, labs and clinics, very little time was ever used to discuss, let alone, teach “communicate.”
Today as the founder and surgeon of Providence Eye & Laser Specialists, an 11-year-old LASIK eye surgery practice in Charlotte, North Carolina, I know more than ever that communicating with patients is the key to providing excellent patient care.
As a physician practicing in today’s challenging medical world, we are all pushed to see more patients in the same eight-hour day. And this does not take into consideration the additional demands that have been placed on physicians such as EMR implementation, documentation, and HIPPA requirements.
“So why should I take the time to communicate with my patients,” one may ask, “and how does that provide excellent medical care?”
If you’ve built trust by communicating with your patient and have met their expectations, it is now time to ask for them to tell others. Encourage patients to visit your social media pages, write feedback and reviews and tell their friends and family. If you’ve done your job as a great doctor and a great communicator, your patients will take pleasure in telling the world how great you are. Just think of the return you will get all just by taking a few extra minutes to communicate.